SUPPORT
Frequently Asked Questions
Everything customers usually ask us before their first pickup.
Booking & Service Area
What areas do you serve?
West Orange, Livingston, Verona, Caldwell, Orange, South Orange, East Hanover, East Orange, and Montclair, NJ.
How do I schedule a pickup?
Fill out our online booking form with your address, pickup spot, and preferences. You’ll get a confirmation once it’s scheduled.
Do I need to be home for pickup or delivery?
No. Leave your tied bag(s) at your designated spot — front door, back door, side door, or another location with entry instructions noted in your booking.
Do you offer pickup for hotels?
For guest safety and privacy, we don’t pick up or deliver directly to hotel guest rooms. Hotel laundry is dropped off and picked up through the front desk or another designated hotel location.
Pricing & Payment
How is my order priced?
Choose pay-per-bag or pay-per-pound at booking. Per-pound orders are estimated up front and confirmed after we weigh your laundry.
When is payment due?
Payment is due before delivery. We accept Credit Card, Debit Card, Venmo, and Zelle.
What if I have unpaid invoices?
We may hold delivery or pause future service until the balance is paid in full.
Are there extra fees I should know about?
| Situation | Fee |
|---|---|
| Missed pickup (laundry not out when driver arrives) | $11.00 |
| Oversized item (needs to be washed/dried alone) | $15.00 per item |
| Unsanitary items (see Health & Safety below) | $20.00 |
Your Laundry & Care
What detergents can I choose?
Premium Scented, Hypoallergenic, or you can provide your own. Everything is washed in cold water and dried on low or medium heat — never high heat.
Do you remove stains?
We don’t offer dedicated stain removal. Please flag any stains in your special instructions and we’ll do what we reasonably can during the standard wash.
What if something is lost or damaged?
Please check your laundry when it’s delivered and report any concerns within 24 hours. We’re not liable for normal wear, pre-existing damage, shrinkage, or color bleeding — see our full Terms & Conditions for details.
What can’t you accept?
Laundry containing feces, vomit, items heavily soaked with urine, bugs, mold, fire damage, other health hazards, or large clumps of pet hair can’t be accepted. If found, a $20.00 fee applies, items are returned unwashed, and future orders may be declined. We also can’t accept king-sized comforters/quilts, pillows, or rugs, or items requiring professional dry cleaning.
Cancellations & Scheduling
How do I cancel or reschedule?
Cancel or reschedule at least 12–24 hours before your pickup to avoid a fee. Late or repeated cancellations may result in a fee or a pause on future service.
What happens if my laundry isn’t picked up after delivery?
If laundry isn’t claimed within a reasonable period (typically 30–60 days after we’ve reached out), it may be donated or disposed of at our discretion.
Still Have Questions?
Call or text us at 833-927-4632, or go ahead and schedule your first pickup.